Introduction A smooth, transparent claims experience keeps clients loyal and trust in your brand high. Below are six practical strategies that insurers and brokers can implement to streamline the claim process, boost customer satisfaction, and protect your bottom line. Embrace digital transformation Automate repetitive tasks like data entry, document routing, and initial claim triage to speed up processing and reduce errors. Offer a self-service portal where customers can start a claim, upload documents, and check status without calling support. Develop a mobile app that allows photo uploads, document submission, and real-time messaging with claims handlers. Why it matters: Digital tools reduce cycle times and frustration for policyholders while freeing staff to handle more complex tasks. This approach aligns with how customers want to interact with insurers today. Leverage data analytics and predictive modeling Use data to identify patterns that suggest potential fraud, high-ri...
When embarking on a new build, renovation, or extension project, one of the most important — yet often misunderstood — aspects is Home Building Compensation Fund (HBCF) insurance . For homeowners and builders alike, understanding what HBCF is and why it’s compulsory for most residential projects over $20,000 can save time, stress — and potentially thousands of dollars. At Auswide Insurance Brokers , we often get asked: “Do I really need this insurance?” The short answer is yes — and there’s a very good reason why it’s mandatory . What Is HBCF? The Home Building Compensation Fund (HBCF) is a government-mandated insurance scheme in New South Wales designed to protect homeowners when building work doesn’t go as planned. It provides a financial safety net if your builder or contractor can’t complete or fix work they’ve been contracted to do — particularly in situations where the builder: Becomes insolvent (goes bankrupt), Dies or disappears, Has their licence suspended due to failu...