As a tradesperson—whether you're a plumber fixing leaks, an electrician wiring homes, or a builder constructing dreams—your work keeps Australia running. But with every job comes risks: a ladder slips, a tool damages property, or a customer trips on your site. That's where public liability insurance steps in as your essential safety net. At Auswide Insurance Brokers , we specialize in protecting trades like yours. Public liability insurance covers you if your work accidentally injures someone or damages third-party property. Think of it as your "oops" policy—without it, one mishap could wipe out your business savings, tools, and reputation. Why It's a Must for Tradespeople Trades work happens in clients' homes and public spaces, amplifying risks. Here's what makes it non-negotiable: Legal Requirements : While not always mandatory by law, many contracts, councils, and clients demand it. Skip it, and you could lose big jobs. Common Claims : Slips on wet f...
Introduction A smooth, transparent claims experience keeps clients loyal and trust in your brand high. Below are six practical strategies that insurers and brokers can implement to streamline the claim process, boost customer satisfaction, and protect your bottom line. Embrace digital transformation Automate repetitive tasks like data entry, document routing, and initial claim triage to speed up processing and reduce errors. Offer a self-service portal where customers can start a claim, upload documents, and check status without calling support. Develop a mobile app that allows photo uploads, document submission, and real-time messaging with claims handlers. Why it matters: Digital tools reduce cycle times and frustration for policyholders while freeing staff to handle more complex tasks. This approach aligns with how customers want to interact with insurers today. Leverage data analytics and predictive modeling Use data to identify patterns that suggest potential fraud, high-ri...